Heathrow Airport Chief Executive Thomas Woldbye has publicly apologized after a significant power outage severely disrupted operations, affecting approximately 1,300 flights. The outage, which caused wide-reaching delays and cancellations, left thousands of passengers stranded or delayed across the UK’s busiest airport.
Woldbye acknowledged that the response to the outage did not reflect the airport’s standard mode of operation. Speaking after the incident, he expressed regret over the frustrations experienced by travelers and emphasized that an internal investigation would be conducted to determine the root cause of the electrical failure.
“This is not how we usually operate, and it’s certainly not the experience we want for our passengers,” said Woldbye. He reassured the public and airline partners that measures are being taken to bolster the airport’s infrastructure to prevent future occurrences of this nature.
The outage, which occurred earlier this week, disrupted key airport systems including passenger check-in, boarding, and baggage handling. Operations have since resumed, albeit with some residual delays, as airport staff work to return to normal schedules.
Authorities are collaborating with National Grid and technical engineers to assess the cause of the outage and to investigate whether infrastructural upgrades or procedural changes are needed. A full report is expected to be released in the coming weeks.
Passenger advocacy groups have also called for better communication systems during emergencies following complaints about limited information during the disruption.
The power outage marks one of the most significant operational disruptions Heathrow has experienced in recent years, and officials are under pressure to prevent similar future incidents. Woldbye reassured passengers that enhancing reliability and maintaining safety remain top priorities for the management.
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