Uber has announced that it will begin offering a cash payment option through its app, citing successful trials that indicated some users prefer paying in cash or do not have access to bank cards.
The ride-hailing company said the decision follows positive feedback in regions where the payment mode was tested. The move is aimed at increasing inclusivity and making the service more accessible to a wider demographic, particularly in areas with lower bank account penetration or limited access to digital payment options.
Uber originally launched as a fully cashless platform, emphasizing the convenience and security of card payments. However, changing customer needs and market conditions have prompted the firm to diversify its payment offerings.
The new payment method will allow users to select ‘cash’ as the payment type in the app before requesting a ride. The driver will then collect the fare at the end of the journey. Uber stated that proper safety and operational protocols will be in place to ensure smooth transactions for both riders and drivers.
This shift reflects Uber’s broader strategy to adapt to varying market demands and improve user experience globally.
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