Steve Preston, CEO of Goodwill Industries International, recently appeared on the ‘Me, Myself, and AI’ podcast hosted by MIT Sloan Management Review. He joined hosts Sam Ransbotham and Shervin Khodabandeh to discuss how Goodwill is leveraging artificial intelligence to improve its operations and better serve communities.
During the episode, Preston explained how the organization is adopting AI technologies to strengthen its mission of helping individuals find employment and develop critical skills. This includes using data-driven tools to personalize career coaching, enhance digital training programs, and streamline operational efficiencies in its network of retail stores and career centers.
Preston emphasized the importance of using AI ethically and effectively in the nonprofit sector. He noted that while the technology holds great promise, successful implementation requires a clear understanding of organizational goals and the specific needs of the people being served.
The podcast episode provides insights into how a longstanding nonprofit organization like Goodwill is embracing technology to remain relevant and impactful in the digital age. It also highlights the broader role of AI in workforce development and social services, areas traditionally underserved by technological innovation.
The ‘Me, Myself, and AI’ podcast explores the real-world applications of artificial intelligence through interviews with business leaders and technology experts, offering listeners a behind-the-scenes look at how organizations are adapting to an AI-driven world.
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